When a report of potential abuse or neglect is made:

• Child abuse and neglect reports are received by child protective staff who comprise a unit the Division for Children, Youth and Families (DCYF) refers to as the Central Intake Unit.  Staff accept or screen out the report.
• If the report is accepted, it is electronically submitted to the DHHS District Office responsible for the particular geographic area in which the child resides.
• A Child Protection Social Worker (CPSW) is assigned to assess allegations in the report.
• The CPSW is required to obtain information that will enable DCYF to determine if the allegations can be substantiated.

The assessment process requires:

• Meeting with family and all household members.
• Interviewing the child victim.
• Making collateral contacts.
• Making a determination regarding safety of the child and the potential risk of harm. Determination outcomes:

Unfounded:

• Allegations are not substantiated.
• Family may be referred to community services for support.

Founded:

• Allegations are substantiated.
• Services provided to ensure continued safety and well being of child.

Responsibilities of the Child Protective Service Workers:

• Assess suspected cases of abuse and neglect.
• Assist the family in identifying the problem.
• Provide in-home visits and supportive services to help children stay at home with their families.
• Coordinate community and DCYF services for the family.
• Consult with domestic violence specialists, drug and alcohol counselors, and mental health therapists when appropriate.
• Petition the court for removal of the child when necessary.
• Arrange for the child's placement in foster care or a residential care facility.
• Review the family's case plan every 6 months.

Currently, DCYF contracts with Easter Seals for its after-hours response coverage. The number is 1-800-685-8772. The after-hours response, includes:

• after-hours placements for children in immediate need of care due to abuse or neglect;
• for management of non-emergency calls;
• for messages to be turned over to DCYF the next work day;
• for information and referral services to community-based agencies that can provide needed services for families; and
• for individuals who call to provide information and support to police who take calls during DCYF non-work hours.

The involvement of DCYF in a family's life to protect a child is a highly sensitive and confidential matter.  DCYF is restricted by NH Statutes and federal laws regarding information it can discuss with individuals outside of the child's immediate family.  NH Statute requires DCYF to forward reports of child sexual abuse or severe physical abuse to law enforcement.