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Child Development


Frequently Asked Questions (FAQs)
1.  How can parents receive help paying for child care expenses?
2.  Who can receive reimbursement for a child care scholarship?
3.  How can a provider enroll to receive reimbursement for child care services provided to a family?
4.  What is a contract child care center?
5.  What is a licensed child care provider?
6.  What is a license-exempt provider?
7.  When are child care reimbursement checks mailed?
8.  The Claims Payment Voice Response System says "The Resource ID number and the last 4 digits of your Social Security Number or last 4 digits of your Federal Identification number combination is not known to the system"  What does this mean?
9.  I am an enrolled provider and submit bills for children I care for, but I have not received payment.  What's wrong?
10.  If I am already an enrolled provider and I start caring for a new child, do I have to fill out all the paperwork again?
11.  How often should billing forms be submitted?
12.  I am an enrolled provider but moved to a new residence.  Do I have to complete any paperwork?
13.  What does being credentialed mean?  How do I apply for a credential?
14.  Where can I find information about tuition assistance for college courses in Early Childhood Education?
15.  What are Resource and Referral (R&R) agencies?  How do I find one?
16.  What is the Licensed Plus Quality Rating program?
 
Questions & Answers:
1.  How can parents receive help paying for child care expenses?Back to top
DHHS offers parents help to pay for some of the costs of child care.  Parents must be income eligible and involved in a work, training or school related activity.  If you are not applying for other DHHS services and are using a child care center that has a contract with DHHS, you can apply for child care assistance (child care scholarships) directly at the child care center.  If you are applying for other DHHS services (medical/Food Stamps/financial assistance) in addition to child care assistance or are not using a contract child care center, you must apply for assistance at a DHHS District Office.
 
2.  Who can receive reimbursement for a child care scholarship?Back to top

Only child care providers enrolled with DHHS may receive child care scholarship reimbursement for eligible families.   DHHS enrolls 3 types of child care providers:

 

  • Contract child care providers;
  • Licensed providers (centers or family homes); and
  • License-exempt providers.
 
3.  How can a provider enroll to receive reimbursement for child care services provided to a family?Back to top

Child care providers must meet the following requirements:

 

  • Be 16 years of age or older;
  • Not be a parent of the child; and
  • Not be living in the same home as the child.

 

When you meet these initial requirements, you must complete the enrollment forms, including a criminal background check form available through a DHHS District Office or a NH Employment Security (NHES) office, and request assistance from a NH Employment Program team member located in the NHES office.
 
4.  What is a contract child care center?Back to top

Contract child care centers enter into written agreements with DHHS.  Contract child care centers determine initial eligibility for scholarship assistance (financial assistance for help with child care payments for eligible families) and also re-determine eligibility when required under the terms of the written agreement with DHHS.  These facilities are licensed by the Bureau of Child Care Licensing (BCCL)

 
5.  What is a licensed child care provider?Back to top

A licensed child care provider, either a center or a home based provider, receives licensing approval from the Bureau of Child Care Licensing (BCCL) to operate a child care program.  Application is made to BCCL by the child care center or home based provider and inspections are performed by the local fire, zoning and health departments, and BCCL.  Licensed providers must re-apply for licensure every 3 years from BCCL and undergo annual inspections.

 
6.  What is a license-exempt provider?Back to top

A child care provider who operates in a private home is not required to have a license if the number of children cared for includes no more than 3 additional children, other than the provider's own children, for any part of the day but less than 24 hours.  License-exempt providers are paid a lower reimbursement rate than licensed providers for child care services. 

 
7.  When are child care reimbursement checks mailed?Back to top
Checks are mailed twice each week; once on Tuesday and once on Friday.  If the invoice is processed Monday, Tuesday or Wednesday, a check will be mailed on Friday.  If the invoice is processed on Thursday or Friday, a check will be mailed the following Tuesday.  Due to the volume of claims received, you should expect 3 weeks to pass from the time you mail your invoice until DHHS processes it.
 
8.  The Claims Payment Voice Response System says "The Resource ID number and the last 4 digits of your Social Security Number or last 4 digits of your Federal Identification number combination is not known to the system"  What does this mean?Back to top
The Claims Payment Voice Response System only recognizes and provides payment information to child care providers after an initial payment has been made, even if you are enrolled and linked to the child.  Once you receive your first payment, you should be able to review current payment information, in process payment information, and the last 5 payments through the Voice Response System.
 
9.  I am an enrolled provider and submit bills for children I care for, but I have not received payment.  What's wrong?Back to top

The most common reason for lack of payment is that a provider and a child are not linked together in the DHHS computer system.  Without this link between provider and child, the computer does not recognize you as the child care provider for this child and rejects your bills for this child.

 

The second most common error is that the parent is not an open case and eligible for child care services.  If the parent is not authorized to receive child care services with reimbursement, then the bills reject and the provider cannot receive payment. 

 

It is important that a DHHS District Office be notified promptly to ensure all information is current and up-to-date.  Sometimes a very simple error on the billing form causes the payment to reject, so it is always a good idea to double check identification numbers and name spellings.  If you are unsure, please call a DHHS District Office for assistance.

 
10.  If I am already an enrolled provider and I start caring for a new child, do I have to fill out all the paperwork again?Back to top

No, you only need to fill out Child Care Provider Verification Form 253 to link you to the child in the computer system.  Without this, the system will not recognize that you are caring for this child and will not allow payment to you for child care services.  The Form 253 is usually given to the parent when the parent applies for child care payments or has reported a change in providers.  If the parent does not have this form, an electronic copy may be printed using the link above or a paper copy may be obtained from a DHHS District Office.  Please make sure this form has been submitted prior to sending an invoice for child care services.

 
11.  How often should billing forms be submitted?Back to top

For timely payment, submit Child Care Payment Request Invoice Form 250 once a week.  Please make sure that you bill for only ONE child per form per week.  You cannot bill in advance of the service.  Please follow the Monday through Sunday format outlined on the billing form. 

 

An electronic copy of Form 250 may be printed using the link above or a paper copy may be obtained from a DHHS District Office.  For larger child care facilities that use a large number of these forms, a supply of forms may be requested by calling the Logistics Unit at 603-271-4380 or by sending a written request to the Logistics Unit at 29 Hazen Drive, Concord, NH 03301.

 
12.  I am an enrolled provider but moved to a new residence.  Do I have to complete any paperwork?Back to top
Yes, you need to fill out a new Form AW-9 and a Provider Enrollment and Registration Form 251 for DHHS to recognize your new information.  These forms also must be resubmitted if you have a personal or business name change.  Resubmission will help ensure continued scholarship reimbursements are mailed to your correct address.  Reimbursement checks are not forwarded, even if you have a forwarding order with the post office.  Reimbursement checks are returned to DHHS which could delay payment for several weeks.  An electronic copy may be printed using the link above or a paper copy may be obtained from a DHHS District Office.
 
13.  What does being credentialed mean?  How do I apply for a credential?Back to top

Credentialing is a voluntary process that began in 1999 that provides early childhood professionals with an opportunity to rise through a career lattice.  This system takes into account the years an individual works with children, any education an individual obtains, and professional memberships and activities.  Several levels are available including Assistant Teacher, Lead Teacher, Director and Trainer, Mentor and Faculty.  There are 4 steps of expertise within each level.  An application must be completed.  You may obtain a book detailing the process from the Child Development Bureau.  Upon completion of the process, a certificate of credential is awarded to an individual.  Credentials must be renewed every 3 years.

 
14.  Where can I find information about tuition assistance for college courses in Early Childhood Education?Back to top
The Child Development Bureau currently offers tuition assistance for some early childhood education course work through the Community College System of NH and the College for Life Long Learning of the University System of NH.  For more information regarding course availability and tuition assistance, contact the Community College System of NH.
 
15.  What are Resource and Referral (R&R) agencies?  How do I find one?Back to top

The Child Development Bureau contracts with several agencies to provide resource and referral services for child care in their communities.  Parents  use these agencies to obtain lists of child care providers who ask to have their names made available to families seeking child care.  All types of child care for all ages of children are represented including accredited licensed child care, licensed center based care, licensed family homes and license-exempt family homes.  The R&R agencies can also assist families with related information needs and to find the best care for their child.  Families are encouraged to visit several settings to find the best quality care.  It is the family's responsibility to evaluate all aspects of any child care program they choose for their child.  Go to the Child Care Resource & Referral Agencies or contact the Child Development Bureau to find the R&R agency closest to you.

 
16.  What is the Licensed Plus Quality Rating program?Back to top
Licensed Plus is a quality rating system that recognizes NH child care programs for efforts to improve the quality of care for young children and rewards programs that strive to improve their practices and  staff qualifications. 
 
Welcome to the Child Development Bureau

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