New Hampshire Hospital is committed to providing a safe and caring treatment environment.  Patients and their families or significant others are encouraged to contact their nurse, their physician, other treatment team members, Hospital management or the Hospital's Complaint Investigator.  Any other individual may also contact Hospital Management.  If we are unable to resolve your concerns, you may also contact The Joint Commission on Accreditation of Healthcare Organizations.

About the Joint Commision's Complaint Process

The Joint Commission encourages you to first bring your complaint to the attention of Hospital supervisors and leaders.  If this does not lead to resolution, you may bring your complaint to them for review.  The Joint Commission addresses all complaints that relate to quality of care issues within the scope of their standards. These include issues such as patient rights, care of patients, safety, infection control, medication use and security. The Joint Commission does not address individual billing issues and payment disputes. Also, they do not have jurisdiction in labor relations' issues or the individual clinical management of a patient.

What to include when filing a complaint

You may send them your complaint by mail, fax or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the Hospital.  When submitting a complaint to the Joint Commission about the Hospital, you may either provide your name and contact information or submit your complaint anonymously.   Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

 

Your confidentiality

It is the policy of the Joint Commission to treat your name as confidential information and not to disclose it to any other party.   However, it may be necessary to share the complaint with the Hospital in the course of a complaint investigation.   

Joint Commission policy forbids New Hampshire Hospital from taking retaliatory actions against employees for having reported quality of care concerns to the Joint Commission and the Hospital will not do so.