FAQs for the Office of the Long-Term Care Ombudsman

Frequently Asked Questions (FAQs)
1. When should I call the Long-Term Care Ombudsman?
2. Do I call the Long-Term Care Ombudsman first to file a complaint or grievance?
3. Are the Long-Term Care Ombudsman records confidential?

Questions & Answers:
1. When should I call the Long-Term Care Ombudsman?	Back to top
If you have questions or concerns about the rights of a long term care resident or if you have reason to believe that a resident of a long-term care facility may have been abused, neglected or exploited, NH Statute requires that you call and report your suspicions. The law protects all persons making reports in good faith. Visit Adult Protection Services for more information about reporting abuse or neglect.

2. Do I call the Long-Term Care Ombudsman first to file a complaint or grievance?	Back to top
The Long-Term Care Ombudsman unit is not a substitute or replacement for normal complaint resolution mechanisms. Its goal is to ensure the existing grievance systems are effective and that they resolve differences fairly. However, if you don't know the appropriate person to call, or the system doesn't seem to be working for you, then call the Long-Term Care Ombudsman.

3. Are the Long-Term Care Ombudsman records confidential?	Back to top
Yes. Names of complainants are not made known to parties outside the Long-Term Care Ombudsman unit without their consent, unless required by law. When it is necessary to disclose a person's identity to bring about resolution, complainants are advised accordingly.