The Ombudsman's Office assists clients, employees and members of the public to resolve disagreements related to matters within the jurisdiction of DHHS.  The Ombudsman handles civil rights complaints against DHHS as well as DHHS employee grievances and disputes. Types of issues the Ombudsman Office deals with are complaints regarding:

• Medicaid services;
• Cash assistance services;
• Services to persons with developmental disabilities;
• Mental illnesses and substance abuse problems;
• Regulatory problems;
• Services for children, youth and families;
• Juvenile justice services;
• Administrative decisions;
• Employee concerns;
• Civil rights; and
• Any other services provided by DHHS or its contractors.

The Ombudsman Office utilizes unbiased investigation, mediation and other alternative dispute resolution methods and provides information and referral services.