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Support Services

The Support Services Department of New Hampshire Hospital (NHH) provides a wide range of services that help maintain a sanitary, healthy, and safe environment, as well as ancillary services to provide for patient care needs. The Support Services Department is made up of Environmental Services (housekeeping), Maintenance / Engineering / Transportation, Healthcare Safety, Laundry Services, Food & Nutrition Services / Dietary, and Materiel’s Management. All of these disciplines help provide necessary supports to patient care, staff, and visitors.

Environmental Services provides “housekeeping” service to all areas of the New Hampshire Hospital building. With close to 40 employees, Environmental Services staff work hard to ensure a clean and sanitary environment is maintained at all times. Anyone visiting NHH for the first time will quickly notice how clean and fresh the Hospital looks and feels.

Employee mopping floor at NHH

The Maintenance, Engineering & Transportation department staffs just over 30 employees, with a wide variety of skills, licenses, certifications, and experience to keep a complex building operating at a high level of safety and compliance. With highly trained and experienced carpenters, painters, electricians, plumbers, mechanics, HVAC technician, and engineers, the building is a fine tuned machine. Recent and upcoming renovation projects to the Hospital have provided opportunities for our engineers and skilled craftsmen to create an updated environment in which patients can find well being, staff can work comfortably, and visitors can enjoy. The Transportation component of the “MET” department provides necessary upkeep of the Hospital’s fleet of patient care and maintenance vehicles.

Safety is very important to New Hampshire Hospital. The Healthcare Safety Officer provides a wide variety of services and oversight to ensure a safe and healthy environment is maintained for patients, staff and visitors. The components of the Safety Program at NHH include; Life Safety (fire safety), Environment of Care, Hazardous Materials & Waste Management, Emergency Management, Clinical Equipment Management, and Occupational Safety. All of these disciplines are necessary for compliance with the Hospital’s Joint Commission accreditation status, as well as other regulatory compliance entities.

Washers in the Laundry Services Dept at NHH Laundry Services at NHH employs nine staff who are responsible for processing 35,000 pounds of patient care linens every month. That’s 420,000 pounds every year! Laundry staff uses state of the art equipment, including an ozone injector that helps brighten linen, while saving thousands of dollars a year on energy costs.

Everyone needs to eat! At NHH, the Food & Nutrition/Dietary Services department prepares three patient meals a day, 365 days a year. These nutritious meals, plus snacks, are carefully planned by our Registered Dieticians. With a patient population of 150+ every day, preparing this many meals is no easy feat.

In addition to providing patient meals and snacks, the Food & Nutrition/Dietary Services department runs two, full service cafeterias – one at the Hospital and the other at the Department of Health & Human Services Brown Building. Furthermore, this department provides catering services for the Hugh Gallen State Office Park. With just under 60 staff to plan, cook, serve, and deliver this many meals, the Food & Nutrition/Dietary Services staff are always on the go!

Serving Line at NHH

It takes a lot of supplies and materiel to operate a 158-bed hospital. The Materiel’s Management (MM) department is tasked with this responsibility. Materiel’s Management has a scant, four employees who order, receive, stock, inventory, and deliver all of the supplies and materiel for the Hospital. In addition to this huge amount of work, the MM department maintains and updates all Hospital inventories of supplies, materiel, furniture and equipment.


 
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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852


copyright 2010. State of New Hampshire