Contact DCSS through Webmail
When sending a Webmail to DCSS, please use EMPLOYER as the subject line so we can serve you more efficiently. Include your full company name, address and contact information in the body of the webmail. Be sure to include the employee/obligor's full name and his/her remittance identifier (if known), or the last 4 digits of his/her Social Security Number (if the remittance identifier is not known), when you provide, or inquire regarding, case specific information.
Income Withholding Orders (IWO) DCSS Form 691A
Starting August 26, 2016, DCSS will comply with the Federal requirement to send one Income Withholding Order/Notice for Support (IWO) to employers for each Child Support Case when the employee has multiple cases with DCSS.
Payors with Multiple Cases
Although employers will receive an IWO for each case, they must remit one payment for that Payor/Employee, and include the Remittance ID number from the IWO. (Employers will have to calculate the total amount from each IWO to submit the correct amount.)
WHEN ONLY ONE OF MULTIPLE CASES IS AMENDED OR TERMINATED
IWOs issued prior to August 26, 2016, previously combined all of the payor’s (employee’s) cases. When an IWO for one case is amended or terminated by DCSS, the employer will receive the amended or terminated IWO for that one case, plus new and separate IWOs for each of the payor’s other cases.
- In 2013 an employer received an IWO that combined the payor’s (employee’s) two cases.
- When Case One terminates in the future, the employer will receive one IWO termination for Case One and a separate new IWO for Case Two.
NEW FORM NAMES
DCSS’ form names to employers have been updated:
- DCSS 691A-IS94 Income Withholding for Order/Notice for Support (IWO)
- DCSS 691B-LSP One-Time Order/Notice for Lump Sum Payment
Electronic Income Withholding Order (E-IWO) Overview
The Federal Office of Child Support Enforcement has developed an electronic Income Withholding Order (e-IWO) process that enables you to:
- Receive your child support Income Withholding Orders (IWO) electronically, and
- Send acknowledgments to the state indicating whether you are accepting or rejecting the order.
The e-IWO process has proven to be a cost effective and efficient method of handling child support IWOs for employers.
There is no cost for you to participate in the e-IWO program! You can choose one of two options to implement the e-IWO process: the System-to-System interface or the No Programming option (NPO). There is no option for emailing IWOs to your organization.
Why Enroll in E–IWO:
- Eliminate time consuming paperwork
- Increase accuracy and reliability of data
- Save staff time and resources
- Communicate quickly with state child support agencies
- No cost to employers
Questions or to Enroll in E-IWO:
Contact the e-IWO Team at firstname.lastname@example.org to register for e-IWO.
For more information, visit the US Department of Health and Human Services, Office of Child Support Enforcement.
Where to send payments
EMPLOYER Income Assignments
Child Support Regional Processing Center
PO Box 9501
Manchester, NH 03108-9501
Income Withholding Coupons
Please send a Webmail if you are having trouble receiving or no longer wish to receive coupons. If you no longer wish to receive withholding coupons because you use a payroll company, please include in the Webmail the name and address of your payroll company. Be sure to keep your payroll company information up-to-date.
Modification and Termination of Income Withholding
An income withholding order is controlling on the employer until further notice. An employer cannot modify or end an ongoing wage assignment unless it receives a separate termination IWO from DCSS.
Insufficient Funds- the employee's paycheck does not cover the obligation
The amount withheld in an income assignment cannot be more than the amount specified in 15 USC 1673(b), "Restriction on Garnishment." The maximum percentage of net pay that can be withheld when child support arrearages are owed is 65% if the employee does not support a second family and 55% if the employee does support a second family. If the employee does not owe child support arrearages, then the figures are 60% and 50% respectively.
This is the link to the Federal Office of Child Support Enforcement (OCSE) website for employers. This website contains examples of calculations used when an employee does not earn enough wages to meet the order for child support withholding.
If there is more than one IWO against this employee/obligor and you are unable to fully honor all IWOs due to Federal, State, or Tribal withholding limits, you must honor all IWOs to the greatest extent possible, giving priority to current support before payment of any past-due support. Follow the State or Tribal law/procedure of the employee/obligor's principal place of employment to determine the appropriate allocation method.
Termination of Employment
To report terminations of employment to DCSS, please fill out and return the NOTIFICATION OF EMPLOYMENT TERMINATION OR INCOME STATUS section on page 3 of the Income Withholding For Support (IWO) Form. Please include the last known address of the obligor and new employer, if known.
Lump Sum Payment
Contact the Child Support Worker listed on the IWO to determine if you are required to report and/or withhold lump sum payments.
Federal Resources for Employers
- Federal Office of Child Support Enforcement
- Employers visit www.expertpay.com for an easy and secure way to set up electronic child support withholding for your employees.
- Expert Pay Brochure
Medical Support and the National Medical Support Notice (NMSN)
All State Child Support orders must include orders for medical support. When health insurance is court ordered, an NMSN is sent to the employer directing the enrollment of the employee's children in available health insurance if available to the employee at reasonable cost.
If you have received a National Medical Support Notice (NMSN), you are required to enroll the child(ren) of your employee, named in the NMSN, in any medical or dental insurance plan that may be available to that employee through his/her employment with you, provided the cost of enrolling the child(ren) does not exceed the reasonable cost standard determined by a court. A letter accompanying the NMSN will provide the amount the court has determined to be reasonable.
If the employee named in the NMSN is not currently insured, and health insurance is available to him/her through employment with you, the child(ren) named in the NMSN must be enrolled in the available health insurance plan provided the cost of enrolling the child(ren) does not exceed the reasonable cost standard stated above. There is no requirement for the named employee to enroll in the available health care plan.
If the employee named in the NMSN is currently enrolled in an available health insurance plan provided through employment with you, the child(ren) named in the NMSN must be added to the employee’s existing plan provided the cost of adding the child(ren) does not exceed the reasonable cost standard stated above. In such cases, the reasonable cost standard must be applied only to the cost of adding the child(ren) to the plan, and not to the total cost for insurance coverage for the employee and child(ren). For example, if the employee’s current health insurance cost is $200.00/month, and the cost of adding a child to his/her insurance plan is $100.00/month, the reasonable cost standard must be applied only to the cost of adding the child to the employee’s plan ($100.00), and not to the total cost of the insurance coverage for the employee and child ($300.00).
If the employee’s child(ren) are already enrolled in an available health insurance plan, and the cost exceeds the reasonable cost amount stated above, do not dis-enroll the child(ren) if the employee is willing to pay the additional cost to provide insurance. Also, if the cost of adding the child(ren) to an available health insurance plan exceeds the reasonable cost amount stated above, and the employee is willing to pay the additional cost, please enroll the child(ren).
If medical and/or dental insurance coverage is available, but the cost of enrolling the child(ren) in the available plan exceeds the court determined reasonable cost amount stated above, please indicate this on the NMSN you receive(d) by checking the box on the next page and providing the requested information.
OCSE and Medical Support
Adobe Acrobat Reader format. You can download a free reader from Adobe.