Pursuant to New Hampshire Administrative Rule He-W 403.02, adopted on May 1, 2010, all child support payments collected by DCSS must be disbursed by electronic payment delivery instead of by paper check. Payees will be required to select one of two electronic payment options for receiving child support payments. These options are described below and include links for enrollment information.
Payment Option One: Direct Deposit: Direct deposit is an easy and safe way to receive child support payments. Payments are sent automatically to an existing bank account. To sign up and learn more, visit DCSS Direct Deposit Enrollment.
Payment Option Two: New Hampshire Debit MasterCard®: The New Hampshire Debit MasterCard is a secure and convenient way to receive child support payments using a prepaid New Hampshire Debit MasterCard. Payments are electronically posted to the card providing immediate access to your child support funds.
Child Support Payees who are not currently enrolled in Direct Deposit as well as new Child Support Payees will be automatically enrolled in the New Hampshire Debit MasterCard program if they do not select a payment option within 2 weeks of receiving their electronic enrollment package.
For questions related to the NH Debit MasterCard Card enrollment process call 1-866-752-0040.
If you already have a New Hampshire Debit MasterCard and have questions about your card or account call 1-877-246-1311
$25 Annual Fee: An Annual Service Fee of $25.00 will be deducted from all cases in which a minimum of $500.00 has been collected and disbursed to the Child Support Payee. The fee will not be charged in cases where the Payee has received Public Assistance (TANF/AFDC) (on behalf of the dependents) at any time. If a Payee has multiple cases, the fee will be charged in each case where a minimum of $500.00 has been collected and disbursed. The Payor will be credited for the full amount of the fee.
Customer Service: DCSS Customer Service Representatives are available to provide general information about child support, including application information, and answer most questions about current cases. Call DCSS Customer Service to report changes such as a new employer or a new address. Calling DCSS Customer Service first, instead of the District Office handling a case, helps the DCSS worker establish or enforce the case. Information given to DCSS Customer Service is sent promptly to your child support worker for follow-up action.
Voice Response System: This is an automated telephone system that provides up-to-date child support payment information 24 hours a day, 7 days a week. Voice Response will tell you the amount of the current payment and the last 5 payments plus account balance information, whether you pay or receive child support. Voice Response also provides general information about child support services.
Child Support Calculator: The Child Support Calculator is an online tool that can help estimate the amount of payment based on financial obligations, income and number of children to receive support. To learn more or to receive a payment estimate, visit the Child Support Calculator.
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