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Claims Processing Instructions
The Claims Payment Voice Response System is an automated telephone system that provides up-to-date child care provider claims payment information 24 hours a day, 7 days a week. Voice Response will tell you the amount of the current payment and the last 5 payments.

Callers can also reach a Customer Service Representative through the Claims Payment Voice Response System during DHHS normal business hours, 8:00 AM to 4:30 PM Monday through Friday at (888) 294-4353.

Claims Payment Voice Response System Instructions

1. Be prepared to enter:

  • Your Bridges Resource ID number, and
  • The last four digits of your Social Security Number or the last four digits of your Federal Identification Number.

2. Using a touch-tone phone call (888) 294-4353 and follow the instructions.

3. Select Preferred Language:

  • Press 1 on a touch-tone phone for instructions in English, or
  • Press 2 on a touch-tone phone for instructions in Spanish.

4. Enter your identification numbers:

  • Step 1 – Enter your Bridges Resource ID Number followed by the # key
  • Step 2 – Enter the last four digits of your Social Security Number or Federal Identification Number.

5. Select Payment Information:

  • Press 1- for Current Payment Information.
    Claims that were processed and are in the current payment cycle; check has been scheduled to be mailed. Specific details for each payment will be available and will include the child's name, the date(s) of service and the paid amount.
  • Press 2 - for In-Process Payment Information.
    Claims that were processed and are pending for the next payment cycle. Specific details for each payment will be available and will include the child's name and the date(s) of service. The claim amount is not available.
  • Press 3 - for Information on the last 5 Payments.

Payments made for the 5 most recent claims received by DHHS in the last 6 months. Specific details for each payment will be available and will include the child's name, the date(s) of service and the paid amount.

 
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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852


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