Electronic Benefits Transfer (EBT) is one method used to deliver benefits by the Division of Family Assistance (DFA). Benefits automatically transfer to accounts that have been set up for food and cash assistance programs. Benefits are accessed by using an EBT debit card at participating Quest retail and Automated Teller Machine (ATM) locations.
Online EBT Customer Service is available at www.ebtedge.com.
Food Stamp benefits are issued exclusively via EBT. Recipients of cash benefits can choose to receive their benefits using EBT or Electronic Funds Transfer (EFT).
EBT Account Information and Customer Service
For account balances, transaction history and other information about your EBT account visit www.ebtedge.com. Unable to access your account online? Assistance is also available by calling the 24-hour EBT customer service center at (888) 997-9777.
Identity Theft- Protect Your EBT Benefits!
If someone calls you, don't give them personal information such as your social security number, EBT card number, or EBT pin. Even if the caller claims to be a local agency worker, a State, a Federal or an EBT official, DO NOT give them your personal information. If you suspect or know:
- That your card or card number has been stolen;
- That someone not authorized by you has gained access to your pin: or
- That someone has gained information about your identity that may result in your benefits being stolen.
Then follow these three steps:
- You must contact EBT Customer Services (888-997-9777) to report your EBT card stolen. EBT Customer Services will deactivate your card so that no one else can use it.
- Contact your local District Office to change your pin or log into the EBT cardholder Web site at www.ebtedge.com to change your pin.
- If there is still a concern request a password for your EBT account by contacting your local District Office. Once there is a password no one can get account information without knowing the password.
Note: No one has the right to ask for your pin number this includes retailers and city welfare agencies. The pin number for your EBT account protects your information and benefits.
Would you like to accept Food Stamp benefits at your store or Farmer’s Market? Follow these steps to apply online.