143 COMPLAINTS AND FAIR HEARINGS SR 96-38, 07/96 (FSM-A)

See the General Manual, Item 31, Complaints and Fair Hearings. If any individual or authorized representative expresses dissatisfaction with a decision regarding benefits or services, take all of the following steps:

1. Explain the basis for the decision and the applicable policy requirements.

2. Provide the individual an opportunity to have a conference with the supervisor.

If the individual requests a conference after a denial for expedited service, schedule the conference within 2 work days unless the individual prefers a later date.

3. Provide the individual an opportunity to request a fair hearing.