709.01 What Benefits May Be Replaced SR 98-51, 12/98 (FSM-A)

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Replacement of EBT Food Stamp Benefits

Advise the client at the initial eligibility interview and at each redetermination that the client is responsible for the security of the EBT card and that EBT food stamp benefits will not be replaced if:

• the EBT card is used by an unauthorized individual anytime after it has been activated at the District Office; or

• the client or AR has already used the EBT card to access the EBT food stamp account.

Advise any client who reports unauthorized use of their EBT card to cancel the card through the toll free EBT customer service number by calling 1-888-997-9777.

Replacement of EBT Cards

Reissue an EBT card to the client or AR if reported by the client as lost or stolen. A client may cancel the card through the toll free EBT customer service number by calling 1-888-997-9777 or by reporting the loss or theft to the district office.

If a client requests a reissuance of an EBT card which is believed to be damaged, district office staff responsible for EBT must first determine if the card is actually damaged. The client or AR must provide district office EBT staff with the actual card for determination of damage. If the card’s magnetic stripe can still be read by the district office’s magnetic card reader, the card is not replaced. If the card’s magnetic stripe cannot be read, the district office processes the request for a replacement card.