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Press Release

DHHS Launches MCM Program
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Publish Date:
December 3, 2013

Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) is confirming the new Medicaid Care Management (MCM) Program launched Sunday, December 1, 2013, as planned. There were no reported incidents of concern, however, a team of State officials overseeing the transition was prepared to assist with resolving any issues if they arose. The team will be in place for the next several weeks to manage issues that may arise as providers begin seeing MCM patients for scheduled appointments.

“I am pleased our first two full days of operation have gone smoothly,” said DHHS Commissioner Nicholas Toumpas. “However, it is too soon to say what might happen in the coming days, so I’ve asked our MCM implementation team to remain in place, just in case. Our goal throughout this transition is to do everything we can to ensure clients and providers a seamless transition to the greatest extent possible. We will continue to work toward a smooth transition for the 104,000 or so folks who have transitioned to MCM.”

Tremendous planning and preparation led up to Sunday’s program launch including comprehensive readiness review of each of the three Managed Care Organizations (MCOs), Meridian Health Plan, New Hampshire Healthy Families Health Plan, and Well Sense Health Plan. State officials and health plan staff worked through the long Thanksgiving holiday weekend to start the program Sunday.

Medicaid recipients with scheduled appointments should keep their appointments and will receive the care they need from their providers. Beginning Sunday, providers were able to confirm the health plan selection of their patients through the customary Xerox Enterprise MMIS portal where they have traditionally confirmed Medicaid eligibility. The function is enhanced to include both eligibility and health plan selection.

Medicaid recipients with questions about MCM can call Medicaid Client Services at 1-800-852-3345 ext. 4344. Anyone else with questions can call 1-888-901-4999. Providers with questions can email their questions to: It will be checked hourly with questions being referred to appropriate staff for resolution.

Information about MCM and the Health Plans is available on the DHHS website:

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New Hampshire Department of Health and Human Services
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