January 3, 2017
“The effort by the New Hampshire Department of Health and Human Services to notify potentially impacted individuals of the breach of DHHS internal files includes notification to families of clients who have passed away. The personal health information and personal information of the deceased can be a target for identity theft.
“I sincerely regret any distress caused by the breach of personal information and the individual notification. While receiving notification of the data breach may be a difficult reminder for families of the loss they experienced, it is necessary to prevent potentially fraudulent use of this information.
“DHHS is also very concerned about residents experiencing long wait times when attempting to reach a representative on the toll-free phone number or receiving a return call in response to a message. Our main priority is to be responsive to those who have been potentially impacted.
“We continue to monitor call volume to ensure that the toll free phone number is sufficiently staffed so that residents are able to connect with a client services representative in a timely manner to learn more about steps they can take if they are concerned they may have been compromised should take steps to protect from incidents of identity theft or fraud.
“Any resident concerned that they could be affected by the breach should call (888) 901-4999 and press 3 to speak with a representative concerning the data breach.”