Quality Assurance Unit
The Quality Assurance Unit (QA) works with the Food Stamp and Medicaid programs to ensure recipients receive the appropriate benefits. QA staff conduct federally mandated quality control reviews of Food Stamp and Medicaid cases in an effort to ensure error rates are not exceeded. The data collected in this process may result in high-performance bonuses in the Food Stamp program or may subject the State to penalties depending on the error rates. Staff also collect performance data and recommend ways to improve accuracy.
Food Stamp case reviews are selected randomly selected. Reviews ensure the client has reported complete and accurate information and determines if DHHS staff correctly processed the information. Review findings are determined in accordance with state and federal policy.
Medicaid reviews are conducted either through a Medicaid Eligibility Quality Control (MEQC), which is similar to Food Stamp Quality control reviews, or through a waiver program. New Hampshire is currently operating under a waiver program.