Mission & Principles
The mission and guiding principles for service and operations.
To join communities and families in providing opportunities for citizens to achieve health and independence.
To meet the health needs of New Hampshire citizens: The Department of Health and Human Services recognizes its responsibility to improve access to health care, to ensure its quality and to control costs through improved purchasing, planning and organization of health care services. The Department will work to prevent disease and to protect and improve the health and safety of all citizens through regulatory and health promotion efforts.
To meet the basic human needs of New Hampshire citizens: The Department has a responsibility to provide financial, medical and emergency assistance and employment support services to those in need, in order to assist individuals in reaching self-sufficiency.
To provide treatment and support services to those who have unique needs including disabilities, mental illness, special health care needs or substance abuse problems: The Department has a responsibility to ensure access to quality community-based services for eligible individuals.
To protect and care for New Hampshire's most vulnerable citizens: The Department has a special responsibility to support those who, due to age, disability or circumstance, are at risk and in need of protection.
DHHS Guiding Principles - Services
- Community Based Services
Services will be planned, delivered and coordinated at the local level to the greatest extent possible. The Department will develop broad policies for service delivery and will allocate resources, provide technical assistance, and evaluate services to ensure quality.
- Family Centered Services
Services will be responsible to the individual needs of each person and/or family. Solutions will be designated in concert with consumers and will be based on their unique strengths.
- Prevention Oriented
Preventive programs will be developed to assure the well being of New Hampshire citizens and to avoid the need for more intensive, costly interventions.
- Crisis Response
Every effort will be made to mobilize available resources to promptly respond to the needs of individuals and families in crisis.
- Outcome Based
Services will be designed to achieve measurable results in maintaining or improving health, well being, and independence. Interventions will be monitored to determine effectiveness and used to assure positive outcomes.
DHHS Guiding Principles - Operations
- Fiscal Responsibility
The Department, in recognition of its fiscal obligation to the larger state community, will maximize revenues, minimize administrative costs, and develop cost effective services, utilizing existing family, community and volunteer supports whenever possible.
- Workforce Quality
The Department will maintain a workforce whose employees are caring, competent, valued and respectful of one another and those we serve. The staff will be knowledgeable, utilizing creative, effective solutions to address the needs of all consumers. The staff will have access to updated information including culturally and linguistically appropriate material and training necessary to provide quality services and achieve job satisfaction.
- Management Quality
Department management will provide the leadership and support necessary for optimum staff performance and quality outcomes. They will assure professional growth and development opportunities, while encouraging innovation and teamwork and local decision-making.
- Open Communications
The Department will promote an understanding of the agency's mission, goals and plans to staff, consumers, providers and other stakeholders. The Department will seek their input in the design and development of services.
- Information Rich
The Department will develop and maintain data and information technology necessary for decision-making and continuous quality improvement. The department is committed to developing a research and analytical capacity that expands our knowledge and understanding of health and social issues and contributes to the development of effective solutions.