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NH Peer Support Consumer Survey

The Bureau of Mental Health Services releases its latest NH Peer Support Consumer Survey, 2017 New Hampshire's Peer Support Consumer Survey Report Adobe Acrobat Reader Symbol. The survey results includes surveys of peer support consumers and asks questions about services received at the 10 Peer Support Agencies (PSAs). The results are used to help improve services and consumer experiences. Peer Support Agencies provide certain community-based, consumer-run, public mental health services, described and governed by state rules under contracts with the Bureau of Behavioral Health (BBH). Services are provided at no cost to consumers. In 2016, eight (8) not-for-profit agencies, operating fourteen (14) physical locations in the state’s ten (10) mental health regions, provided an array of on-site supports, several mobile outreach teams, a transitional living program, and four (4) peer-run Planned Respite Programs. Over 1900 adults with serious mental illness (SMI) were served statewide. The agencies serve adults only.

In New Hampshire, the Intentional Peer Support model (IPS), developed by Shery Mead, is selected as the foundational approach to peer support interactions. Peer staffs at every agency have been trained in IPS. Additionally, the Wellness Recovery Action Plan (WRAP), an evidence-based practice developed by Mary Ellen Copeland has been established for use in New Hampshire via PSA staff who are trained as Advanced Facilitators. In turn, they train WRAP Group Facilitators from every PSA around the state. For the purpose of this report, the term “peer support”, regarding New Hampshire PSAs, explicitly includes IPS and WRAP as core practices at all agencies. Peer support occurs when people provide knowledge, experience, and emotional, social, or practical help to each other.

NH Peer Support Consumer Survey Results:

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New Hampshire Department of Health and Human Services
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