Human Rights Complaint Investigations

The Office of Client and Legal Services (OCLS), in partnership with the Bureau of Developmental Services (BDS) has the responsibility for investigating allegations of abuse, neglect, exploitation and other service rights violations involving individuals who have applied, are eligible for, or are receiving services through a developmental services Area Agency, in accordance with He-M 202.

As part of the complaint investigation process, recommendations may be offered to agencies to ensure continuous quality improvement. Agencies respond with recommendations and the strategies that will be taken towards implementation. OCLS and BDS conduct reviews for all investigations done during specific time frames to ensure that the recommendations were acted upon.

This process is one of quality improvement, intended to improve supports for everyone in the developmental services system.

Anyone who suspects any acts of abuse, neglect, exploitation and/or other service rights violations are encouraged to call the toll free number (1-855-450-3593)

• Complaint Process Card
• Individual’s Rights and Responsibilities
• Adult Protective Service Law brochure
  

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