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Bureau of Elderly and Adult Services
Friday, March 12, 2021

The Department of Health and Human Services (DHHS), Bureau of Elderly and Adult Services (BEAS) engaged Guidehouse Inc. (formally Navigant Consulting, Inc.) to conduct an independent assessment of NH’s LTSS model for seniors and individuals with physical disabilities and to advise DHHS/BEAS accordingly. Guidehouse continued to work closely with ADvancing States to support several components of this assessment. To conduct the assessment, Guidehouse performed stakeholder engagement, reviewed DHHS documentation, and conducted research on national programs and federal requirements to reinforce recommendations.

The purpose of the report, New Hampshire Long Term Supports and Services (LTSS) for
Seniors & Individuals with Physical Disabilities, Findings and
Adobe Acrobat Reader Symbol, is to assist DHHS/BEAS as it aims to continue its efforts to improve NH’s current LTSS delivery system for seniors and individuals with physical disabilities. Specifically, this report to DHHS/BEAS provides a summary of:

  • Key themes and findings from BEAS staff and key informant groups.
  • Guidehouse assessment of select findings from BEAS staff and key informant groups.
  • Guidehouse recommendations for improvement.
  • Activities completed by DHHS/BEAS to address stakeholder findings.


County and State Finance Commission Meetings

June 1, 2021
1:30 PM
Via Zoom, Passcode: 325735

Or Telephone:
Dial(for higher quality, dial a number based on your current location):
US: +1 301 715 8592 or +1 312 626 6799 or +1 646 558 8656 or +1 253 215 8782 or +1 346 248 7799 or +1 669 900 9128
Webinar ID: 928 3522 2786
Passcode: 325735

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About BEAS

The Bureau of Elderly and Adult Services (BEAS) provides a variety of social and long-term supports to adults age 60 and older and to adults between the ages of 18 and 60 who have a chronic illness or disability.

Mission Statement

A variety of social and long-term services and supports can be accessed through the ServiceLink Resource Centers and the NH DHHS District Offices. Services and supports are intended to assist people to live as independently as possible in safety and with dignity. Examples include:

  • Home care
  • Meals on wheels
  • Transportation assistance
  • Long Term Care-Nursing home and community based care
  • Information and assistance regarding Medicare and Medicaid
  • Information about volunteer opportunities
  • Investigation of reports of abuse, neglect or exploitation of incapacitated adults

BEAS Locations

BEAS staff are located at DHHS District Offices and ServiceLink Resource Centers throughout NH and coordinate services to seniors and adults with disabilities and chronic illnesses who meet certain eligibility criteria. BEAS also has a main office, located in Concord, responsible for administrative support and general program and financial planning.

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Protect Yourself From Healthcare Fraud

It's as easy as 1 – 2 – 3:

  1. Protect – your Medicare number.
  2. Detect – check your Medicare Summary Notices for errors.
  3. Report – any concerns to the Senior Medicare Patrol at: 1-866-634-9412

Each year billions of American taxpayers’ dollars are wasted on improper payments to individuals, organizations and contractors. These are payments made in the wrong amounts, to the wrong person, or for the wrong reason. It is estimated that a loss of $60 billion annually results from fraud, abuse or errors involving Medicare and Medicaid.

ServiceLink Resource Centers

A major partnership between BEAS and local communities is the ServiceLink Resource Centers, a statewide network of community-based resources for seniors, adults living with disabilities and their families. The ServiceLink Resource Centers are available to anyone who needs assistance, advice, help finding services or support with an issue relating to a senior member or disabled adult living in our community. ServiceLink partners promote the independence and well-being of the people they serve at thirteen primary locations and many satellites throughout NH.

Medicare Assistance

State Health Insurance Assistance Program (SHIP)ServiceLink Resource Centers' Medicare Specialists are trained and certified under the national State Health Insurance Assistance Program, or SHIP.Visit the Understanding Medicare page on the ServiceLink web site for help with Medicare questions and assistance on how to lower your Medicare expenses.

Community-Based Provider Network

A critical component of the BEAS statewide delivery system is its community-based provider network; many of these providers are nonprofit agencies. BEAS coordinates long-term care support services through contracts at the local level, thus reflecting the commitment of DHHS to strengthen the autonomy of local communities and to direct resources to where they are needed most.

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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852

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