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Bureau of Organizational Learning & Quality Improvement (BOLQI)
The BOLQI blends data, program, and research analysis to improve practice at the Division for Children, Youth & Families (DCYF). BOLQI oversees partnerships for staff, caregiver, and provider training. Key responsibilities of BOLQI also include district office Case Practice Reviews, the NH Program Improvement Plan, and Workforce Development.

Continuous Quality Improvement

DCYF BOLQI strives to create an effective Quality Improvement process, applying it to all areas of practice and operations. This process begins with quality data to drive and evaluate change. Collaboration with staff, parents, youth, providers and community partners is valued in this process. Small tests of change are used to evaluate solutions. The process is designed to inspire innovation and ownership by all participants.

Data Inquiries

New Hampshire DCYF regularly reports child maltreatment and service data to several national data resources. These resources, listed below, provide direct links to data that may be searched by various criteria.

For specialized data questions, contact Alison Parent at (603) 271-5163.

Training & Development

DCYF and JJS believe that well educated staff deliver higher quality services to families. The BOLQI provides training options for DCYF and Juvenile Justice Services (JJS) foster, adoptive, and relative caregivers, and providers.

The BOLQI has an annual training plan that supports the goal(s) set forth in the DCYF five-year plan. The plan guides curriculum, training design, and scheduling. Agency staff, stakeholders, training partners and contractors participate in a statewide Council on Organizational Learning (CoOL). The role of CoOL is to provide input to ensure content from various areas is included. The goal is also to support effective use of resources while encouraging best practices in training.

Training for staff, providers and caregivers is offered through contracts and partnerships with the University of New Hampshire, Granite State College, Plymouth State University, CASA of New Hampshire and the New Hampshire State Library.

The Center for Professional Excellence in Child Welfare (CPE) at the University of New Hampshire provides training for the following groups:

  • DCYF staff
  • JJS staff
  • Outside agency staff
  • Residential care providers
  • Foster and adoptive parents
  • Other interested persons

Training programs through the CPE include the following:

  • Core, specialized and related training for child protective service workers
  • Training for all staff in delivering quality child protective services
  • Annual conference for professionals and families
  • Books, journals, and videos available to be loaned out

The Education & Training Partnership (E & TP) offers and provides training for the following groups:

  • Foster Parents
  • Adoptive Parents
  • Residential staff

The following trainings are offered:

  • FACES-Foster Adoptive Caring Essentials - A 21-hour training program for foster and adoptive parents. The course prepares the parents to be skilled caregivers and team members.
  • Caregiver On-going Training (COT) - A program of 60 courses that provides the skills and support necessary to address issues confronting caregivers and case managers. These courses are offered throughout the year. Courses occur at locations across NH at a variety of times.
  • Residential Counselor Core Training (RCCT) - A 30-hour series that addresses the basic skills essential for a residential counselor.
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New Hampshire Department of Health and Human Services
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