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Bureau of Family Assistance (BFA)

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Post-pandemic benefit changes

The Customer Service Center is available from 9:00 a.m. to 4:00 p.m., Monday- Friday. The self-service option is available through the Customer Service Center phone line (1-800-852-3345) 24 hours a day, 7 days a week. You can also access and manage your account through If you do not have an account, please visit the website to set one up.

If you receive SNAP, Medicaid, or cash assistance benefits, you may be eligible to receive utility assistance through the Electric Assistance Program Adobe Acrobat Reader Symbol and the Fuel Assistance and Weatherization Assistance Programs Adobe Acrobat Reader Symbol.

Contact your local Community Action Agency to apply today.


Important Information about 2020 Form 1095-B

healthy lunchThe Bureau of Family Assistance (BFA) administers programs and services for eligible NH residents by providing financial, medical, food & nutritional assistance, help with child care costs and emergency help to obtain and keep safe housing. Family Services Specialists (FSS) determine initial and continuing eligibility and the amount of benefits, and benefits are delivered using federal and NH guidelines and policies.

BFA offers an easy, fast, and private way to look at and manage your benefits online through the new and improved NH EASY Gateway to Services, New Hampshire's online Electronic Application System. NH EASY Gateway to Services includes the same services previously available on NH EASY while offering new service options, increased account management, and a responsive web design that is easy to navigate whether on a computer, tablet or smart phone. NH EASY Gateway to Services makes it easy to apply for services such as Medicaid, Food Stamps and Cash Benefits, manage accounts and learn about additional services that are available.

Learn how to apply or reapply for assistance, check eligibility, report changes, track your application status and more by visiting the NH EASY Gateway to Services web page.

Food & Nutrition Programs

  • Supplemental Nutrition Assistance Program (SNAP)

Medical Coverage

  • Medicaid
  • Medicare Savings Program (MSP)
  • Children's Medicaid (CM)
  • New Hampshire Health Protection Program (NHHPP)

State Supplemental Programs (SSP - Cash)

  • Old Age Assistance (OAA)
  • Aid to the Permanently and Totally Disabled (APTD)
  • Aid to the Needy Blind (ANB)

Financial Assistance to Needy Families (FANF)

  • NH Employment Program (NHEP) and Family Assistance Program (FAP)
  • Families With Older Children (FWOC) and Interim Disabled Parents (IDP) programs
  • Child Care Assistance
  • Emergency Assistance
  • Employment and Training Programs and Support Services

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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852

copyright 2016. State of New Hampshire