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CAHPS Home and Community-Based Services (HCBS) Survey

What's New ...

  • December 2017 – February 2018
    Weekly reports are now available on the status of the current survey data collection.
  • February 5, 2018
    A new round of client and guardian HCBS CAHPS Survey notification letters will be going out to a new group of Medicaid recipients receiving HCBS services, and their guardians, to request their participation in the HCBS CAHPS Survey.

HCBS CAHPS Survey Documents

HCBS CAHPS SurveyFielding of the HCBS CAHPS Survey by the NH Department of Health and Human Services (DHHS) Office of Quality Assurance and Improvement (OQAI)-procured vendors, Vital Research and Information Specialists Group, began December 1, 2017 and will continue through February 2018. The survey is a cross-disability tool used to assess participants’ experiences with Medicaid home and community-based services (HCBS). A random sample of Medicaid recipients receiving the following home and community-based services have been asked to participate in this survey:

  • Home and Community-Based Care - Acquired Brain Disorder (HCBC-ABD) services;
  • Choices for Independence (CFI) services;
  • Home and Community-Based Care - Developmental Disabilities (HCBC-DD) services; and
  • Mental Health Services.

The survey may be conducted by phone or in person. DHHS OQAI is able to conduct this survey through a Testing Experience and Functional Tools (TEFT) grant awarded by the Centers for Medicare & Medicaid Services (CMS).

 

Testing Experience and Functional Tools (TEFT) Grant Overview

Disabled man in wheelchairIn March 2014, CMS awarded TEFT grants to nine states to test quality measurement tools and demonstrate e-health in Medicaid home and community-based services. NH was one of the nine states awarded a TEFT grant. The grant program, spanning four years through March 2018, is designed to field test a cross-disability experience of care (EoC) survey and a set of functional assessment items, demonstrate personal health records, and create an electronic long-term supports and services (LTSS) service plan standard.

TEFT will provide national measures and valuable feedback on how health information technology (HIT) can be implemented in community-based LTSS systems.

TEFT Grantees participate in one or more of the four TEFT components – New Hampshire is only participating in one component, the HCBS CAHPS Survey: TheHCBS CAHPS Survey elicits feedback on beneficiaries’ experience with the services they receive in Medicaid community-based LTSS programs.

During Round 1, in 2015, all nine grantee states conducted a field test of the survey with a range of community-based LTSS beneficiaries, including frail elderly, individuals with physical disabilities, persons with developmental or intellectual disabilities, those with acquired brain injury, and persons with severe mental illness. The reason was to achieve Consumer Assessment of Healthcare Providers and Systems (CAHPS) certification of the survey. CMS sought and received a CAHPS® trademark for and a National Quality Forum (NQF) endorsement of the survey that NH will be using following the field test in Round 1. For Round 2, grantees will administer the finalized CAHPS-certified survey to their community-based LTSS beneficiaries and use the results to assess and improve quality in their programs.

The project described is supported by Funding Opportunity Number CMS-1H1-13-001 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.

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