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Emergency Services Unit

The Emergency Services Unit (ESU), which operates under the direction of the Commissioner’s Office, coordinates the NH Department of Health and Human Services' (DHHS) disaster emergency response efforts under the direction of the Commissioner or designee. ESU is responsible for managing the Department's emergency supplies, supporting technologies used during disasters, and fulfilling the Health & Medical Services and Mass Care & Sheltering needs of the citizens of NH during a disaster.

The Emergency Services Unit coordinates these efforts with: Homeland Security and Emergency Management (HSEM) and Department of Safety (DoS).

ESU is comprised of several disaster response areas:

DHHS-Incident Command Center (ICC):
Managing any emergency requires a team approach. Assets from the Department of Health and Human Services and it’s Support Agencies can be united and mobilized to respond to any natural or man-made events.
Incident Command Center
Hotline Operations Team

Hotline Operations Team (HotOps):
The team’s primary role is to staff a State Public Inquiry Line within 4 hours to allow:

  • Public to receive accurate information about:
    • The event itself
    • What actions to take to ensure their safety.
    and/or
  • Works closely with 211 NHto:
    • Extend support

In addition, ESU houses three critical Public Health response programs: The Disaster Behavioral Health Response Program, The National Hospital Preparedness Program, and the New Hampshire Metropolitan Medical Response System. Adobe Acrobat Reader Symbol

If you are an employee of the NH Department of Health and Human Services and interested in volunteering to assist during emergency response or you are looking for more information about the Emergency Services Unit, please call (603) 271-9478 or (800) 852-3345 ext. 9478.

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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852


copyright 2016. State of New Hampshire