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NH Medicaid Care Management ProgramMedicaid Care Management (MCM) Program


MCM Enrollment

NH Medicaid’s Care Management Members are receiving letters and materials beginning July 22, 2019 announcing the special open enrollment period that runs from August 1 through August 30, 2019. Members who wish to remain in their current Health Plan do not need to do anything during the special open enrollment.

MCM Enrollment Materials:

There are three Health Plans to choose from: AmeriHealth Caritas New Hampshire, NH Healthy Families, and the Well Sense Health Plan. The three Health Plans cover the same NH Medicaid services but may have different provider networks and prior authorization requirements. Each health plan offers value added, or extra services and programs, which are listed on the health plan’s website. More information can be found by calling the health plan or visiting their websites.

If you want to change to a different Health Plan, please go to or call the Medicaid Service Center (NH Only) at 1-888-901-4999 (TDD Access: 1-800-735-2964), Monday through Friday, 8:00 to 4:00 p.m. ET no later than August 30, 2019 at 4:00 pm. Your new plan coverage will start on September 1, 2019.

Health Plan Website Telephone Number
AmeriHealth Caritas
New Hampshire Member Services:
(TTY: 1-855-534-6730)
New Hampshire Healthy Families Member Services:
(TTY/TDD: 1-855-742-0123)
Well Sense Health Plan Member Services:
(TTY/TDD: 711)

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New Hampshire Department of Health and Human Services
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