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Office of Operations Support
The Office of Operations Support has five main areas of responsibilities: Administrative Appeals Unit, Administrative Rulemaking Unit, Bureau of Improvement and Integrity, Bureau of Licensing and Certification, and Legal Services.

Administrative Appeals

DHHS Hearing Officers handle all administrative appeals. The Administrative Appeals Unit (AAU) hears appeals from any individual applying for or receiving services from DHHS, from any facilities that are licensed or certified by DHHS, or any other matter within the jurisdiction of DHHS.

Administrative Rules Unit

The Administrative Rules Unit (ARU) supports the Department's program areas with the promulgation of administrative rules, including development, drafting, and submitting rules into the rulemaking process, as well as serving as liaison between the Department and stakeholders. The ARU acts as the central repository for current Department rules and historical rule promulgations.

Bureau of Licensing and Certification

This Bureau is administered centrally from state offices in Concord. Most field staff are out-stationed and are generally responsible for provider licensing within their assigned geographic areas. All licensing functions focus on the safety of consumers. The Bureau of Licensing and Certification (BLC) has three distinct areas of licensing responsibilities: Child Care, Health Facilities, and the Administratively Attached Boards. Each licensing area conducts its activities through on-site inspection and monitoring visits performed by licensing specialists who have expertise in their particular fields. Additionally, licensing staff provide technical assistance to new and existing providers and are responsible for investigations of consumer complaints.

Legal Services

The Legal Services Unit (LSU) is comprised of attorneys, para-professionals, and support staff who deliver a wide range of legal services to all DHHS program areas. The Legal Services Unit contains attorneys who act as general counsel and assist program areas regarding litigation, legislation, policy development and legal interpretation of federal and state laws and rules. General counsel often represent their various program areas in the form of the Administrative Appeals Unit. They also support the department in various areas concerning employee relations, process improvement, and contract review.

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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852

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