Aging and Disability Resource Centers
Information about the resources available through Aging and Disability Resource Centers (ADRC)
ADRC Toll-Free Number
ADRC Toll-Free Number
For personalized interactions that narrow down resources to your specific needs, call 1-866-634-9412.
As a No Wrong Door partner, the Aging and Disability Resource Centers (ADRC) provides information, support and referrals to individuals of all ages, income levels and abilities. ADRCs also administer programs and services such as Information and Referral Services, Person-Centered Counseling (Options Counseling), Family Caregiver Support Program (FCSP), State Health Insurance Assistance Program (SHIP), and Senior Medicare Patrol (SMP).
ADRCs are a collaborative effort of the Administration on Community Living (ACL) and the Centers for Medicare & Medicaid Services (CMS). ADRCs serve as single points of entry into the long-term supports and services system for adults who are aging and individuals with disabilities.
ADRCs specialize in assisting the above individuals with getting the support and resources they need to maintain their independence and ensuring that all populations regardless of payment sources has access to needed services.
ADRC Options Counseling staff have specialized training to guide individuals through the Medicaid application process.
For additional ACL program information, see: Aging and Disability Resource Centers
Information, Referral and Awareness
ADRCs are welcoming and trusted spots where anyone can come to find information about a variety of services and support options. They work hard to raise awareness about the different resources available in the community, including those for underserved and hard-to-reach populations, as well as tools that help people plan for their long-term needs. While ADRCs are here to support all residents of New Hampshire, they especially focus on helping individuals who are aging or have disabilities.
Person-Centered Counseling (Options Counseling)
ADRC provides counseling and decision support, including one-on-one assistance, to individuals and their family members and caregivers and/or chosen supports. The main purpose of Person-Centered Counseling (Options Counseling) is aimed to help individuals assess and understand what is important to them, and for them, and to assist them in making informed decisions about appropriate long-term supports and services – as well as their Medicare options.
Person-Centered Counseling (Options Counseling) and assistance may also include helping individuals with developing person-centered plans and arranging for the delivery of supports and services.
NH Family Caregiver Support Program (NHFCSP)
New Hampshire Family Caregiver Support Program (NHFCSP) offers assistance to family members and others, who provide day-to-day care for another individual without compensation. Facilitated by the Bureau of Adult & Aging Services (BAAS), the NHFCSP provide services that include information, counseling, education and respite care, and are coordinated through the ADRCs located throughout New Hampshire (NH).
Individuals served through the NHFCSP include family caregivers of adults who are fail and aging, younger adults with disabilities, grandparents raising their grandchildren, and caregivers of individuals diagnosed with Alzheimer's disease and dementia.
NHFCSP, provides numerous services to caregivers that include, assisting individuals with staying in their homes and communities longer to potentially avoid nursing home placement.
State Health Insurance Assistance Program (SHIP)
The mission of State Health Insurance Assistance Program (SHIP) is to help individuals with Medicare, understand their Medicare benefits and program options. Medicare specialists assist individuals in make informed, health insurance choices based on personal needs.
SHIP is provided through federal programs, such as ACL and the CMS. All Medicare specialist at ADRC locations are SHIP-trained and certified, to provide the most up-to-date and accurate Medicare information.
Senior Medicare Patrol Program (SMP)
According to the Office of the Inspector General, it is estimated that Medicare is drained of billions of dollars as a result of fraud, waste, errors and abuse. The Senior Medicare Patrol (SMP) program is dedicated to teaching adults who are aging and other individuals with Medicare to be aware of healthcare fraud, how to protect themselves from becoming victims, and how to detect and report possible fraudulent or billing errors.
Provided by ACL, there is an SMP program in every state. It is through public education and outreach activities in the local community, as well as confidential counseling, that SMP-Medicare trained staff work with individuals to answer and resolve questions, and if appropriate, refers potential fraudulent cases to federal authorities for further investigation.
ADRC is a proud NHCarePath partner
NHCarePath is a state initiative where community partners work collaboratively to connect individuals to the supports and services that they may need and ensure a consistent experience for individuals seeking assistance. Multiple statewide partners collaborate as part of NHCarePath, including the NH Department of Health and Human Services (NH DHHS), ADRCs, Area Agencies offering developmental services, and Community Mental Health Centers; with the goal of making it easier for NH residents to find the help they need. More information on Area Agencies.
Assistive Technology in New Hampshire (ATinNH) is a partner of ADRC
The program has two major activity areas: Training, Education and Outreach: AT Trainings, Classes, and Workshops and AT Policy Assistive Technology Services: Equipment Demonstrations, Loans and Refurbishing/Reuse. You can call or visit an ADRC location get information, education, and guidance on Assistive Technology (AT) supports and services as well as receive hands on demonstrations of AT tools and gadgets.
Spotting Suspicious Medicare Activity
Spotting Suspicious Medicare Activity
Knowing how to spot suspicious activity can help you stop health care fraud and abuse in its tracks.
- Review your Medicare statements for mistakes by comparing them to your personal records.
- Look for these three things on your Medicare statements:
- Charges for something you didn’t get
- Billing for the same service or supplies twice
- Services that weren’t ordered by your doctor