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Press Release

DHHS Prepares For Transition to NH’s Medicaid Care Management Program
Public Information Office
(603) 271-9388

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Publish Date:
November 27, 2013

Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) is announcing the transition to its new Medicaid Care Management (MCM) Program on Sunday, December 1, 2013. DHHS is transitioning to MCM from its current fee-for-service system.

“The transition to MCM has been a significant undertaking, and in fact one of the biggest public policy initiatives in our State’s history,” said DHHS Commissioner Nick Toumpas. “Our goal in implementing MCM has been to improve quality of care and overall health status of those we serve, while at the same time reducing healthcare costs.”

As of November 22nd, more than 90,000 Medicaid clients were enrolled in the MCM Program. Medicaid clients started enrolling in MCM in September, which involved selecting one of three Health Plans, Meridian Health Plan of New Hampshire, New Hampshire Healthy Families, and WellSense.

Clients have until the end of the day today, November 27th, to make a change to their Health Plan to be effective for the December 1st start date. The change needs to be completed by calling the Enrollment Call Center at 1-888-901-4999 or online via NHEasy at by 4:00 PM. Health Plan changes made after November 27th will be effective January 1, 2014. As of December 1st, MCM clients will be working directly with the Health Plan they are enrolled with.

While DHHS is transitioning to MCM, the benefits clients receive will stay the same. Medicaid providers will continue care for clients without any interruption of services or payments.

Any Medicaid clients not currently enrolled in the MCM Program will continue to receive services as they have in the past.

Information about MCM and the Health Plans is available on the DHHS website:

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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852

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