Mediation & Resolution

Mediation and resolution services provided by the NH Employee Assistance Program

Mediation is a practical process to settle disputes. The facilitators of this process are known as mediators. In mediation the parties themselves decide the solution, not the mediators. Remaining neutral, mediators do not judge, rather they assist discussion and make sure that everyone has a chance to be heard.

Mediation is not like counseling. While greater self-understanding may be the by-product of the process, it is not the goal of it. Mediators do not give advice; they enable the disputing parties to understand their own wishes or motivations only to the extent necessary to facilitate an accommodation between them. In fact, during mediation, parties are asked to avoid grievances and focus on alternatives for problem solving. Mediators facilitate communication and self-understanding for the purpose of dispute settlement only.

During mediation, individuals meet with the training mediators, talk out differences and decide upon an agreement that indicates changes for everyone involved.

Why Mediation?

Mediation is a realistic and effective way of problem solving. It is effective because all the parties contribute to the solution.

Who Should Use Mediation?

Mediation can be effective when dealing with workplace disharmony, parent/child conflicts, landlord/tenant discord, divorcing couple issues, neighborhood disputes and similar situations.

How Do You Access Mediation?

The Employee Assistance Program (EAP) is a confidential and voluntary program. Therefore, in order to allow the EAP to make arrangements for a mediation, parties who are interested must voluntarily contact the EAP and sign release of information forms. It is important to note however, that information shared throughout the mediation process will be maintained with the utmost of confidence.