Date: January 05, 2024


Public Information Office
(603) 271-9389 |

NH DHHS to Hold Public Information Sessions on Case Management Training for Individuals Receiving Home and Community-Based Services

Concord, NH – The New Hampshire Department of Health and Human Services (DHHS) Bureaus of Elderly and Adult Services (BEAS) and Developmental Services (BDS), in partnership with the Human Services Research Institute (HSRI), the UNH Institute on Disability, and the University of Missouri at Kansas City Institute for Human Development, will hold two public information sessions to seek input on training priorities for case managers and service coordinators who support New Hampshire’s Home and Community-Based Services (HCBS) services for older adults and people with disabilities. 

This work is one of several initiatives in the state’s evaluation of New Hampshire’s home- and community-based services. DHHS is working with HSRI and its partners to assess training and support for case managers and service coordinators and develop a plan to ensure equitable access to high-quality, person-centered case management and service coordination across the State. 

“We are committed to making sure all people receiving home and community-based services have the support they need to live independently in their communities,” said DHHS Commissioner Lori Weaver. “Equipping our case managers and service coordinators with the training and tools they need to provide high-quality service to their clients is a key step in ensuring that this can become a reality for all.” 

Once the data collection and analysis are complete, DHHS and HSRI will develop competency-based curricula, pilot a training platform for core training modules, and create a plan to allow for continuing monitoring of training needs and outcomes. Anyone who has feedback about HCBS case management and service coordination is encouraged to attend a listening session. For additional information about the listening sessions or to provide direct feedback, please email

  • In-person listening session: 
    Wednesday, January 10, 2024
    2:00 – 4:00 pm 
    Northeast Delta Dental Conference Center
    Two Delta Drive, Concord
  • Virtual listening session:
    Thursday, January 11, 2024
    6:00 – 8:00 pm
    The link for the virtual sessions is:

    Or by telephone: 
    Dial: 1-646-931-3860
    Meeting ID: 833 7315 6163

People who need accommodations for communication access to in-person sessions such as interpreters, CART (captioning), assistive listening devices, or other auxiliary aids and/or services, can contact DHHS at 603-271-9203 or five business days before the listening session. At least five business days' advance notice is requested in order to assure availability of accommodations; requests made fewer than five days prior to the event will attempt to be accommodated but cannot be guaranteed.