Claims Payment Voice Response System

The Claims Payment Voice Response System is an automated telephone system that provides up-to-date provider claims payment information 24 hours a day, 7 days a week. Voice Response will tell you the amount of the current payment and the last 5 payments.

The Voice Response System provides information on the following types of provider claims:

  • All claims paid by the Division for Children, Youth and Families, including foster and residential care, child care, non-Medicaid behavioral health, and any other claim that is paid through NH Bridges.  If you have a Bridges Resource ID number, you may access your claims information here.
  • Certain payments authorized by the Division of Economic and Housing Stability:
    • Child Care
    • Employment and Training Services

During DHHS normal business hours, 8:00 AM to 4:30 PM Monday through Friday, callers can reach a Customer Service Representative at (888) 294-4353.

Evenings, weekends and holidays, callers will reach an automated system. 

Claims Payment Voice Response System Instructions

1. Be prepared to enter:

  • Your Bridges Resource ID number, and
  • The last four digits of your Social Security Number or the last four digits of your Federal Identification Number.

2. Using a touch-tone phone call (888) 294-4353 and follow the instructions.

3. Select Preferred Language:

  • Press 1 on a touch-tone phone for instructions in English, or
  • Press 2 on a touch-tone phone for instructions in Spanish.

4. Enter your identification numbers:

  • Step 1 – Enter your Bridges Resource ID Number followed by the # key
  • Step 2 – Enter the last four digits of your Social Security Number or Federal Identification Number.

5. Select Payment Information:

  • Press 1- for Current Payment Information.
    • Claims that were processed and are in the current payment cycle; check has been scheduled to be mailed. Specific details for each payment will be available and will include the child's name, the date(s) of service and the paid amount.
  • Press 2 - for In-Process Payment Information.
    • Claims that were processed and are pending for the next payment cycle. Specific details for each payment will be available and will include the child's name and the date(s) of service. The claim amount is not available.
  • Press 3 - for Information on the last 5 Payments.

Payments made for the 5 most recent claims received by DHHS in the last 6 months. Specific details for each payment will be available and will include the child's name, the date(s) of service and the paid amount.

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