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back to topBeyond The Obvious: Discovering The Hidden Obstacles To Good Service

The object of this workshop is to raise consciousness about the hidden ways that prevent us from providing good service to each other and our clients. This is an experiential workshop designed to provide an opportunity to participate in activities that will help individuals understand and address their expectations and those of others in the workplace. The goal of the workshop is to explore how personal interactions with team members and clients are influenced by:

  • Expectations
  • Stress responses
  • Communication

back to topBurnout

Do you find it difficult to muster the energy to do your job? Are you emotionally exhausted? Could you be burned out? Job burnout has only recently been recognized as a problem in the workplace, and in recent years the phenomenon has attracted wide attention. This workshop focuses on how burnout affects people, what causes it, and how to prevent or recover from it.

back to topCaregiving For Those You Love

This presentation, aimed at those who care for any loved one, particularly the elderly, looks at the psychology of the nuclear/multi-generational family systems. Information is provided on services and resources for New Hampshire caregivers, and a presenter's reflections on personal home-based care giving experiences. Valuable information regarding nursing home care and the role of the Employee Assistance Program in providing support for caregivers will also be discussed.

back to topConstructive Confrontation

This training is designed for both new and seasoned supervisors who face the task of addressing job performance issues with their employees. This program helps supervisors recognize employee performance problems and suggests specific interventions, which may be taken. Rather than direct performance changes, managers are encouraged to give constructive feedback to help employees improve.

Participants in the program will:

  • Learn how to prepare for and conduct a "constructive confrontation;"
  • Discuss how to handle emotional reactions such as crying, anger, shifting the blame, and using friendship as a weapon; and
  • Understand the supervisors' "pitfalls."

back to topCoping With Uncertainty

The current economic situation, both nationally and locally, breeds uncertainty. Individuals, families and governments wonder what the future holds. This program addresses the issue of uncertainty head-on, by acknowledging present realities, understanding and naming resulting reactions and seeing how even fear can work to our benefit. Continuing with a direct approach, practical suggestions are offered as to how to deal with the "What if" question, and how resiliency plays a key role in dealing with uncertainty. Throughout the presentation, an analogy is used to bring the participants from a sense of despair to hope.

back to topReasonable Cause

This training is for individuals who supervise employees covered by the Federal DOT regulations requiring mandatory and random drug/alcohol testing. The session will provide information on the physical, behavioral and performance indicators of substance abuse in the workplace. It will also address how to confront an employee and the role of supervisory enabling.

back to topRespect In The Workplace

This 3-session program (1 hour each) is designed to help a work group improve the quality of their work environment via development of a Code Of Respect. It is a step-by-step process, facilitated by EAP, whereby input from the work group results in a set of agreements that define respectful behavior for that workplace.

back to topSexual Harassment In The Workplace

Today's workplace is a far different place than it was just a generation ago. Explore with the presenter the changes in the world and the workplace. Review the definitions and legal liabilities of sexual harassment in an interactive and non-traditional manner. The program highlights Quid Pro Quo, hostile work environment, retaliation and other specific components of this issue. Attendees will find the program content current and applicable to today's diverse workplace.

back to topThe Grieving Workplace

All of us are part of a workplace or community. As we spend so much time with our co-workers, it is not surprising that, when a colleague dies or suffers the loss of a loved one, all may be affected. This psycho-educational presentation by the Employee Assistance Program is designed to provide information and support for workers who themselves may be grieving, or who may work with someone who has recently experienced a loss.

It includes a segment addressing the effects of grief on the workplace.

back to topThe Power of Positive Thinking

Your basic outlook on life, whether pessimistic or optimistic, is learned in infancy and early childhood. Because it is learned at such an early age, you may believe that attitude can't really change. While it takes practice and the willingness to take a long, hard look at yourself, you can cultivate a more optimistic outlook of the world and a more positive viewpoint of yourself and your actions. In the modern world, there are more benefits to a viewpoint, which includes a greater amount of optimism. These include: better overall health, more rapid recovery from injury or illness and fewer stress or depression-related problems to name a few. This program prompts you to ask yourself some hard questions to uncover your motivation to increase the level of positive thinking in your life.

back to topUnderstanding Attitudes And Behaviors In The Workplace

The workshop titled "Understanding Attitudes and Behaviors in the Workplace" covers common behaviors that interfere with productive work teams, and the concept of attitude and how it influences our ability to change. The focus of the program is to enhance healthy workplace relationships and to help participants recognize their role in developing a professional team. The training session examines:

  • Common problems
  • Suggestions for solutions
  • The challenge of change

back to topWorkplace Change: Part I

We all spend so much time at work-related activities; it is therefore not surprising that we are affected by changes in the workplace. Facing change carries with it a multitude of possible reactions.

This 1 to 1½ hour group intervention by your Employee Assistance Program is designed to provide information and support for workers who are dealing with the stress of adjusting to workplace modifications.

This presentation offers participants an opportunity to:

  • Describe the workplace changes and how those changes are affecting them;
  • Provide a model to address workers' options in response to change; and
  • Explore steps that may restore individual balance and workplace productivity.

back to topWorkplace Change: Part II

As a natural follow-up to Workplace Change Part I, this 1 to 1½ hour seminar by your Employee Assistance Program is designed to provide support for work groups in their continued efforts to remain healthy, personally and professionally, in the face of change.

This presentation offers participants an opportunity to:

  • Process the impact of their response to workplace change; and
  • Consider the characteristics of resiliency.
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New Hampshire Department of Health and Human Services
129 Pleasant Street | Concord, NH | 03301-3852

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