How to use the NH eWIC in your local WIC authorized grocery store
Transcript of video:
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[Music]
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welcome to New Hampshire eWIC using
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your food benefits is faster easier and
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more convenient than ever. Now there's no
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need to separate vouchers or to sign
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individual vouchers. We've replaced paper
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vouchers with a new electronic benefits
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eWIC card at checkout you can swipe
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your eWIC card just like a debit or EBT
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card and you don't need to purchase
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everything at once. You can buy as much
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or as little as you'd like when you go
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to the store just be sure to use all
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your benefits before they expire. Every
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family gets one eWIC card. Your family's
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card will be assigned to you at the WIC
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clinic to activate your card and set
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your PIN call customer service at
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1-855-279-0680.
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You will need the 16 digit card number, the
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mailing zip code, and the date of birth
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of the primary cardholder. Since you'll
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be using the same card month after month
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to purchase your items. Keep your card in
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a safe place
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so it won't be damaged or lost. But if it
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is damaged, lost, or stolen your eWIC
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card can be replaced just call your WIC
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clinic or the eWIC customer service
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number right away to cancel your missing
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or damaged card. Then you can go to your
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WIC clinic to get a replacement card. Any
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unused benefits in your family account
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will be available with your new eWIC
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Card. Your PIN number will be the same
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with your new card unless you have
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changed it via customer service. When you
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go to the store you'll need your card
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and your PIN to purchase your WIC foods.
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It's important to keep your PIN secure
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so your benefits won't get stolen don't
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write your PIN on your a WIC card, don't
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store your PIN with your card, and only
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share your PIN with people you trust.
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You're responsible for program abuse by
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anyone who uses your card and
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any benefits that are stolen or
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purchased without your consent can't be
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Replaced. You will receive a benefits
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list that shows you all of your families
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WIC foods for each month. The move to
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eWIC doesn't change the total amount of
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WIC food benefits that you receive but
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all the food that you receive for your
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family will be combined into one account.
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For example if you have two children
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that get eight dollars each in fruits
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and vegetables a sixteen dollar fruit
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and vegetable benefit will be loaded
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into your family account each month. If
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the two children both get three gallons
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of milk six gallons of milk will be
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loaded into your family account each
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month but you don't have to buy all six
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gallons at once you can purchase just
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one gallon of milk
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or several gallons you can purchase as
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much or as little food at one time as
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you like. The eWIC card is simply more
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Convenient. Before you shop check your
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eWIC balance to see which foods are
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available for you to buy. You can find
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your balance on your benefits list if
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you haven't made any purchases for the
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month yet, the eWIC website, eWIC
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shopper app on your smartphone, or the
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bottom of your last receipt. You can also
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call the eWIC customer service number
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on the back of your card to get your
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Balance. If you forget to check before
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you get to the store you can ask for a
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balance receipt to be printed at a
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register or customer service. It's
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important to keep track of when your
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benefits expire
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Just like your vouchers your food
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benefits have a first and last date of
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use any benefits remaining in your
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account will expire at midnight on the
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last date of use. You can find the last
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date of use with your eWIC balance on
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the benefits list on the website, the WIC
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shopper app, the bottom of your last
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Receipt, and from the eWIC customer
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service number.Pay close attention to
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your balance and first use and last use
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dates to make sure you use all your
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benefits for the month. Don't let your
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benefits disappear.
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WIC staff will provide you with a list of
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stores that accept New Hampshire WIC
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benefits or you can look at the New
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Hampshire website check for the New
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Hampshire WIC accepted Here sign at the
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front entrance. Remember that you don't
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need to use all your benefits in one
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shopping trip. You can choose as few or
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as many of the items and quantities in
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your benefits at a time. Use your
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benefits list or balance along with your
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food list booklet and WIC shopper app to
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select the WIC approved items you'd like
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to purchase. When you checkout
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let the cashier know that you'll be
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paying with an eWIC card. The procedures
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may vary depending on the store. Some
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stores may ask you to swipe your eWIC
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card before the items are scanned others
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will allow you to wait until the end.
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Some stores may ask you to separate your
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WIC items from your other groceries.
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Others will be able to ring up all items
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Together. If you're not sure what to do
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ask if the cashier can ring up both WIC
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and non WIC foods together
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be sure to swipe your WIC card first
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before other forms of payment like New
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Hampshire EBT credit or debit card or
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cash any remaining balance can then be
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paid with another payment type accepted
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by the store. As items are scanned pay
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careful attention to see if they are WIC
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allowed if you select items that are not
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WIC approved or not in your available
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benefits you can put them back or
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purchase those items with another form
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of payment. If an item is not in the
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stores register the store can't sell the
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item as a WIC allowable purchase even if
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it is on your WIC allowed list if this
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happens you can report it to your WIC
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clinic on the New Hampshire website or
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through the WIC shopper app. The cashier
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will tell you when to swipe your card
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and when to enter your PIN you have four
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chances to enter your PIN if you can't
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remember don't guess
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entering the wrong pin four times will
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lock you out of your account your
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account will automatically unlock
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at midnight or you can call the number
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on the back of your card or your WIC
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clinic to unlock your account. If you
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forget your PIN or would like to change
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it
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call the e WIC customer service number
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on the back of your card to reset it.
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When you finished paying the cashier
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will give you your receipt. The receipt
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will include the name of the store, the
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date and time of purchase, a list of food
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items you bought, and a list and
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expiration date of your remaining food
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benefits balance. Make sure you have your
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a WIC card and receipt before you leave
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it's important to hold on to your
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receipt because it has the remaining
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balance of foods in your family account.
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Remember keep your a WIC card safe and
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clean keep your PIN a secret if you're
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using more than one form of payment
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swipe your eWIC card first be sure you
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have your receipt and eWIC card before
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you leave the store and keep your last
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receipt so you know your balance. If you
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have any questions just call the eWIC
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customer service number on the back of
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your card or call your WIC clinic. We
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hope that you'll find your eWIC card is
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a faster easier and more convenient way
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to take advantage of your WIC benefits.
