Electronic Visit Verification

Electronic Visit Verification, or EVV, is a requirement under the 21st Century Cures Act, a federal law passed in December of 2016. Under the 21st Century Cures Act, states must implement an electronic system to verify certain home and community based services were delivered in order to continue receiving federal financial support toward the costs of those services.

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EVV Implementation will continue with Pilot Providers only. Please continue to bill your EVV services as you currently do. The EVV project Team will continue to work with providers for onboarding.

Provider Information

Worker Upload Information

Provider Resources

NH EVV Provider Forms


Provider Meeting Information

NH EVV AuthentiCare Demonstration

Alternate EVV Vendor Information

Update My Provider Information

For provider information updates, please use the NH Medicaid Provider Relations Call Center at 1-866-291-1674 or 603-223-4774, Monday – Friday from 8:00 AM to 5:00 PM

Upcoming EVV Events (Click blue meeting title for more information)

Training Information

In order to complete the training, you’ll need to create an account on Fiserv’s Learning Portal called Xchange*.
Xchange Account Self-Registration Link: https://fiserv.csod.com/selfreg/register.aspx?c=authenticare

Once your account has been approved, you’ll be able to login and register for one or more training classes.
Xchange Login Link: https://fiserv.csod.com/client/fiserv/default.aspx

  • Registration for virtual training sessions MUST be completed at least 10 minutes prior to the session's scheduled start time. 

*Account approval may take up to 2 business days. However, you will receive an email from Xchange, Fiserv’s Learning Management System, once you are able to sign in to register for training.  Read the Xchange Learning Portal User's Guide

NH AuthentiCare User Manual (updated 02/12/2024)

EVV Training FAQs


Federal law, Subsection l of Section 1903 of the Social Security Act (42 U.S.C. 1396b), requires all states to implement EVV for Medicaid-funded personal care services by January 2020 and home health care services by January 2023. States can select and implement their own EVV design. However, the EVV system must verify: type of service performed; individual receiving the service; date of the service; location of service delivery; individual providing the services and time the service begins and ends.


NH EVV Implementation

New Hampshire worked with our stakeholder community in the first half of 2020 to identify New Hampshire specific EVV design and program requirements. Those requirements were utilized to competitively procure the information system components needed to implement EVV.

NH has contracted with First Data Government Solutions LP to provide the EVV system and data aggregator. Implementation began in January 2023 and the EVV implementation timeline is available below and will be updated as we go.

NH is planning to implement an Open Vendor EVV Design Model. This model gives flexibility to the State to contract with a single EVV vendor, but allows providers and MCOs to use other vendors. The State EVV system could be used by providers that do not have their own EVV solution and will aggregate EVV data from multiple sources for use prior to claims payment.

NH sought a CMS good faith effort exemption for personal care services to request to delay implementation until January 1, 2021, which was approved on November 21, 2019. New Hampshire contracted with Mercer Health & Benefits LLC to assist with stakeholder engagement and identifying EVV business and systems requirements that were used as the foundation for the Request for Proposal (RFP) to procure EVV technology and services. This process took place in 2020.

In October 2022, NH submitted a CMS good faith effort exemption for Home Health Care Services that was approved by CMS on December 1, 2022. 


Stakeholder Engagement

New Hampshire is committed to the full involvement of recipients, family caregivers, providers and other stakeholders in the planning and implementation of EVV.

March 2023 – EVV Provider Survey to assist DHHS in identifying provider contact information, training needs and how providers currently capture EVV data or plan to in the future.  read the survey results.

2020 - Stakeholder meetings and surveys were held in 2020 to obtain feedback from the stakeholder community, identify best practices, and identify needs/requirements to implement EVV.  Read the overview of the EVV stakeholder engagement activities


EVV Distribution List

If you would like to be included in the EVV distribution list, please send this information to EVV@dhhs.nh.gov:

  • Name
  • Identify your role in EVV (e.g., service recipient, service provider, advocacy group)
  • Organization/Company you represent (if applicable)
  • Email address
Sort Results by:
Result Count: 5 10 15 25


EVV FAQs - (Updated 4-17-2024)

Guiding Principles

EVV is guided by the following principles:

  1. New Hampshire’s approach to EVV will be consistent with federal law.
  2. EVV will be developed through a collaborative stakeholder process.
  3. EVV will be developed in a manner that respects recipients and providers, does not alter their Olmstead protections and is minimally burdensome.
  4. EVV will not change the number of service hours, nor how or where services are delivered.
  5. Existing information systems will be leveraged for EVV.
  6. Providers, recipients and other stakeholders will be trained on the use of the EVV system.

Which programs will be impacted by EVV in New Hampshire?

EVV will impact all personal care services and home health care services provided under the state plan and four Home and Community-Based Service (HCBS) waivers.
State plan personal care services and home health care services are predominately managed by the three NH Medicaid Care Management organizations. A small number of recipients still receive services under Medicaid Fee-for-Service, which are paid through the Medicaid Management Information System. Those stakeholders include:

  • AmeriHealth Caritas New Hampshire
  • New Hampshire Healthy Families
  • Well Sense Health Plan
  • Medicaid Management Information System – Conduent

The NH Division of Long Term Services and Supports administers personal care services and home health care services provided under Medicaid Home and Community-Based Service (HCBS) programs. Impacted HCBS programs include:

  • Acquired Brain Disorder (ABD) Waiver
  • Choices for Independence (CFI) Waiver
  • Developmental Disabilities (DD) Waiver
  • In Home Support (IHS) Waiver for Children with Developmental Disabilities

The NH Bureau of Improvement and Integrity – Program Integrity Unit is charged with monitoring financial claims for NH's Medicaid plan. The Program Integrity Unit will be responsible for monitoring EVV compliance.

Contact Information

For provider information updates, please use the NH Medicaid Provider Relations Call Center at 1-866-291-1674 or
603-223-4774, Monday – Friday from 8:00 AM to 5:00 PM